This privacy policy was last updated on: 27th June 2018

This privacy policy describes how Pink Giraffe Marketing protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when interacting with us, it will only be used in the ways described in this privacy policy and in accordance with the General Data Protection Regulation (GDPR) and any other data protection legislation.

Please read this Privacy Policy carefully and ensure that you understand it before using our website. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.

This policy is updated from time to time. The latest version will always be published on this page. Please check back frequently to see any updates or changes to our privacy policy.

SKIP AHEAD

INTRODUCTION

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

If you have any questions regarding this privacy policy please contact Kimberley Taylor, hello@pinkgiraffemarketing.co.uk

YOUR RIGHTS

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. If you have agreed that we can use your information for marketing purposes or subscribed to our email updates, you can change your mind easily, via one of these methods:

  1. On each marketing communication, there will be an opportunity for you to unsubscribe (usually in the footer of the email)
  2. Send an email to hello@pinkgiraffemarketing.co.uk

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process is in our legitimate interests.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

If you have any cause for complaint about our use of your personal data, please contact Kimberley Taylor, hello@pinkgiraffemarketing.co.uk and we will do our best to resolve the issue for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please visit: The ICO Website

WHAT DATA WE PROCESS

Most of the personal information we process is provided to us directly by you for one of the following reasons:
  • You have sent us an enquiry either directly or through our online form (Legitimate Interests)
  • You have signed up to our email subscription (Consent)
  • You have requested further information about our products or services (Legitimate Interests)
  • You have left a comment on our blog (Legitimate Interests)
  • You have entered into a contract with us (Contract)
*The brackets highlight our legal basis for processing your data. We may collect the following information which directly identifies you as a user:
  • Your Full Name & Job Title
  • Contact information including telephone, email address, your company address and postcode
  • Demographic information, such as postcode, preferences and interests
  • Information relating to your use of our Services
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys
The amount of data stored will vary based on your reason for communicating with us. However, we will not ask for more data than is necessary to complete the request. Furthermore, we will only store your personal data for as long as is needed to complete the request, except if it is necessary for our compliance with certain legal obligations to retain the data.

We also use third party cookies to collect certain information, which does not directly identify you to us as a user, about your mobile device, computer hardware and software. This may include the following:

  • Website usage data
  • IP address of device(s) used
  • Browser type
  • Operating system and device type
  • Approximate location (e.g. London or Birmingham)
  • Access times and dates
  • Referring website addresses
This data is processed in order to improve our website and the content that we provide on it. We also use third party cookies to serve you adverts on social media platforms. These identify you as a user to the processor but not to us. See below the section on cookies for more information.

SHARING, STORING & SECURING YOUR PERSONAL DATA

Depending upon our reason for processing your data, it may be processed by a third party processor. We have contracts in place with all of our third party processors (including our sub-contractors) in our to protect the use of your data. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

Most of our third party data processors are based within the EEA. However, our email/online marketing service provider is located outside of the EEA but within the US Privacy Shield and so processes data to the required standards of GDPR. To access their privacy policy visit: Kartra Privacy Policy

By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

DATA BREACHES

In the event of an actual or suspected data breach or if you have any concerns regarding the handling of personal data within our business, you must notify us immediately. We must and will notify the relevant Data Protection Authority with 72 hours of any actual or suspected breach.

COOKIES AND HOW WE USE THEM

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

Analytical Cookies

Analytical cookies allow us to monitor user behaviour on our website. This enables us to analyse user journeys and improve the structure of and content on the website. These cookies are placed by:
Google (Google Analytics), you can view a copy of their privacy policy here.

Genesis Digital (Kartra), you can view a copy of their privacy policy here.

Marketing Cookies

Marketing cookies allow us to interact with you once you have left our website – by showing you adverts for example. These cookies are placed by Facebook (Facebook Pixel), you can view a copy of their privacy policy here.

Controlling Cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want a website to store cookies on your computer or device you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you change your browser to refuse cookies, our website will issue cookies when you visit it. To learn more about cookies and how they are used, visit All About Cookies.

LINKS FROM OUR WEBSITE

Our website contains links to other websites.

Please note, that we have no control of websites outside the pinkgiraffemarketing.co.uk domain. Where we provide a link to an external website it does not mean that we endorse or approve that site’s policy towards visitor privacy. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policy policies fully.

QUESTIONS OR CONCERNS

If you have any questions about this policy, please email Kimberley Taylor, hello@pinkgiraffemarketing.co.uk.